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FREQUENTLY ASKED QUESTIONS

 

  1. Do we sell gift cards/gift certificates?
  2. How do I know my ring size?
  3. Out of stock / Back order policy?
  4. Return policy?
  5. How do I return an item?
  6. How long does it take for me to receive a refund?
  7. Do you have a catalog?
  8. The item I want is out of stock, what do I do?
  9. How can I leave a review for a product?
  10. What is your shipping policy?
  11. How can I get assistance if I need it?
  12. How can I change or cancel an order?
  13. What is the status of my order?
  14. An item is missing from my shipment?
  15. Do you accept international credit cards?
  16. Do you allow cashiers checks or money orders?
  17. Do you charge sales tax?
  18. What forms of payment do you accept?
  19. Can I expedite my shipping?
  20. Do you ship internationally?
  21. Do you ship to PO boxes or APO/FPO addresses?
  22. How can I track my order?
  23. How long will it take to receive my order?
  24. What is your standard shipping charge?
  25. Do I have to pay return shipping?

Responses

  1. Q: Do we sell gift cards/gift certificates?

    A:We sell gift cards and gift certificates.

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  2. Q: How do I know my ring size?

    A:If you are unsure of your ring size, please see the link to our convenient ring size measurement. You may also have your ring sized by a local jeweler. Please keep in mind that manufacturers use different lasts to construct their rings, and sizing may vary accordingly.

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  3. Q: Out of stock / Back order policy?

    A:If an item is back ordered or out of stock a JewelGlo Customer Service representative will contact the customer with the pertinent information.

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  4. Q: Return policy?

    A:JewelGlo.com offers a 30 day money back guarantee.

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  5. Q: How do I return an item?

    A:If you are not 100% satisfied with your purchase from JewelGlo.com, you can return your item(s) for a refund, less shipping and handling, within 30 days of purchase.
    1. Go to the website and click on My Account in the upper right hand corner.
    2. Log in to your account using your email address and password.
    3. Click on the order number of the merchandise you wish to return.
    4. Check the box to the left of the item(s) you wish to return and click on the Return Checked Item box.
    5. Confirm that your refund will go back to your original form of payment.
    6. Choose to have the label displayed for immediate printing, emailed if you are unable to print immediately, or mailed to you via USPS mail. Then click 'Return Item(s)' at the bottom of the page.
    7. The next page will feature a picture of the item and a barcode.
    8. If you do not have the original packaging, please return by placing a copy of the return confirmation with merchandise inside of a plastic bag and place inside the package.
    9. On this page is where you can view for immediate printing. To display your label, click the orange link in the middle of the page that says "Click here to view your return label."
    10. Now just print it and tape it to your shipping box with clear packing tape.
    If you would rather receive your label via email, simply let us know by email or phone. We will gladly send it to you right away. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Instead of choosing the option to print in the above return process, select the option to have a label mailed to you. If you select the USPS 'snail mail' option, please allow 7-10 business days for the label to arrive.


    Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.

    You may drop off your return at any U.S. Post Office location
    It may take 7-10 business days for your return to reach the Rush Industries Fulfillment Center. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

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  6. Q: How long does it take for me to receive a refund?

    A:If you have payed with a credit card it will usually take 24-48 hours to be refunded, if you have payed with a bank card it could take several days depending on your bank.

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  7. Q: Do you have a catalog?

    A:JewelGlo has gone green and our only catalog is our online store.

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  8. Q: The item I want is out of stock, what do I do?

    A:If an item is out of stock, the JewelGlo Customer Support Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

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  9. Q: How can I leave a review for a product?

    A:You can write a product review with just 5 easy steps: a. On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer Feedback section’, you will see a button titled ‘Write a review of this product’.
    b. Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits. Please fill in as much information as you’d like. You can also insert your name, where you live, your email address and other brands that you recommend.
    c. Then, click on the orange ‘Submit your Review’ button.
    d. Once you’ve submitted your review, it may take up to 48 hours for it to appear on the site.
    Please visit http://www.jewelglo.com/terms-of-use to review the legal terms and conditions concerning your submission of reviews.

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  10. Q: What is your shipping policy?

    A:We currently offer free shipping on orders over $49.95.

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  11. Q: How can I get assistance if I need it?

    A:If you need assistance with placing an order JewelGlo Service Representatives are available 24/7, 365 days a year. For other customer service issues, please contact customer service department Monday through Friday from 9 AM to 5 PM Eastern Standard Time, toll free 1-888-249-0364.

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  12. Q: How can I change or cancel an order?

    A:You may change or cancel an order any time before it has been shipped by contacting the JewelGlo customer service department Monday through Friday from 9 AM to 5 PM Eastern Standard Time, toll free 1-888-249-0364.

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  13. Q: What is the status of my order?

    A:You can check the status of your order with the tracking number sent to you via email , or you can contact our customer support team Monday through Friday from 9 AM to 5 PM Eastern Standard Time, toll free 1-888-249-0364.

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  14. Q: An item is missing from my shipment?

    A:First, check the packing slip to ensure that all the products you ordered are listed, if they are listed on the packing slip and you didn’t receive them please contact our customer service department Monday through Friday from 9 AM to 5 PM Eastern Standard Time, toll free 1-888-249-0364.

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  15. Q: Do you accept international credit cards?

    A:Yes we accept international credit cards.

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  16. Q: Do you allow cashiers checks or money orders?

    A:JewelGlo does not accept cashiers checks or money orders, only credit or debit cards.

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  17. Q: Do you charge sales tax?

    A:JewelGlo is required by law to collect sales tax on orders shipped to New York. If you are shipping to New York, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

    Important Sales Tax Information
    We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
  18. Q: What forms of payment do you accept?

    A:JewelGlo accepts all major credit and debit cards.

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  19. Q: Can I expedite my shipping?

    A:For an extra 5 USD, we will expedite your order (excluding international orders) to be delivered with 5-7 business days.

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  20. Q: Do you ship internationally?

    A:Yes, we can ship anywhere!

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  21. Q: Do you ship to PO boxes or APO/FPO addresses?

    A:Yes, we ship to PO Boxes and military APO addresses

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  22. Q: How can I track my order?

    A:Once your order is labeled and shipped, an e-mail notification will be sent to you with your order’s tracking information.

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  23. Q: How long will it take to receive my order?

    A:7-10 days within the continental US and up to two weeks for international orders.

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  24. Q: What is your standard shipping charge?

    A:Shipping charges are $4.95 per item for all orders under $49.95. Orders over $49.95 are shipped free excluding international orders.

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  25. Q: Do I have to pay return shipping?

    A:You must pay the shipping on any item you plan to return to us.

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